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TAXICARD Scheme - Changes

Important Information regarding the TAXICARD SCHEME

Changes are being made to the Taxicard scheme database. 

The Taxicard scheme is paid for by the London boroughs and TfL and is managed by London Councils on the boroughs’ behalf. The scheme provides subsidised transport in taxis and private hire vehicles for people who have serious mobility impairments and difficulty in using public transport.

To ensure only active users are kept on the Taxicard database, we have identified Taxicard holders who have not used their card in the last two years (April 2012 – June 2014). Those members who have not used their account in that time will have their membership cancelled on or around 29 July 2014. 

The purpose of the review is to ensure that the Taxicard database is kept up to date and to remove records of members who no longer use the scheme. This will ensure that our data handling is more efficient and will prevent us from sending unnecessary information to members who no longer use the scheme. In addition, the exercise will ensure that boroughs are able to forecast their budgets more accurately. 

If a Taxicard holder wishes to reapply for the scheme they can contact London Councils’ Taxicard team who will be able to advise on the process they need to follow. 

An FAQs document is also available.

Should you or a Taxicard holder have any further queries, please do not hesitate to email This email address is being protected from spambots. You need JavaScript enabled to view it. or contact the Taxicard helpline on 020 7934 9791. 

Spencer Palmer, Director, Transport and Mobility



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